FREE SHIPPING AND EXCHANGES ON ALL U.S. ORDERS

CUSTOMER SERVICE

PAYMENT

PAYMENT IS DUE AT THE TIME OF PURCHASE.  IN THE EVENT THAT AN ITEM IS BACKORDERED, WE WILL E-MAIL YOU WITH AN ANTICIPATED DELIVERY DATE.

WE ACCEPT APPLE PAY, PAYPAL AND ALL MAJOR CREDIT CARDS (MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER).  PAYMENT IS PROCESSED THROUGH A THIRD PARTY (SHOPIFY VIA STRIPE).

 

 

RETURNS

WE ARE HAPPY TO ACCEPT RETURNS WITHIN 15 DAYS OF THE DATE OF DELIVERY. ITEMS MUST BE POST-MARKED WITHIN THE 15 DAY WINDOW IN ORDER TO QUALIFY FOR A REFUND. ITEM(S) MUST NOT BE WORN, WASHED, ALTERED OR USED, AND MUST BE IN THE SAME CONDITION AS THEY WERE RECEIVED. WE RECOMMEND YOU MAKE USE OF OUR CRAFT MAILER BOX FOR YOUR RETURNS.

MERCHANDISE THAT APPEARS TO BE WORN AND/OR WASHED AND NOT IN ITS ORIGINAL/SELLABLE CONDITION MAY RESULT IN A DELAYED REFUND, OR MAY NOT QUALIFY FOR A REFUND. IN THESE CASES, THE ITEM(S) WILL BE RETURNED TO YOU. CERTAIN ITEMS ARE MARKED AS NOT REFUNDABLE AND ARE NOT ELIGIBLE FOR RETURNS (IE. GIFT CARDS, GIFTS WITH PURCHASE). SETS ARE NOT ELIGIBLE FOR PARTIAL EXCHANGE OR RETURN.

PLEASE E-MAIL US AT HELLO@EJONALABEL.COM  TO INITIATE A RETURN.  WE WILL PROVIDE YOU WITH AN AUTHORIZATION AND A RETURN SHIPPING LABEL. RETURNS MUST INCLUDE THE PACKING SLIP SUPPLIED DURING RETURN PROCESS.

UPON ARRIVAL, RETURN PACKAGES ARE INSPECTED AND REVIEWED. WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM(S). IF THE RETURNED ITEM(S) ARE DETERMINED TO BE IN GOOD CONDITION THEN YOUR REFUND WILL BE PROCESSED. THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. A CREDIT WILL BE APPLIED TO YOUR CREDIT CARD AND SHOULD BE REFLECTED WITHIN FIFTEEN (15) BUSINESS DAYS.  PLEASE CONTACT YOUR CREDIT CARD COMPANY IF YOUR REFUND HAS NOT BEEN POSTED AFTER FIFTEEN (15) BUSINESS DAYS.  IF YOU HAVE ANY ADDITIONAL QUESTIONS FEEL FREE TO CONTACT US AT HELLO@EJONALABEL.COM

PLEASE NOTE: FOR ALL U.S. ORDERS, ORIGINAL SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE.

 

EXCHANGES

WE ARE HAPPY TO ACCEPT EXCHANGES WITHIN 15 DAYS OF THE DATE OF DELIVERY. ITEMS MUST BE POST-MARKED WITHIN THE 15 DAY WINDOW IN ORDER TO QUALIFY FOR AN EXCHANGE.

ITEM(S) MUST NOT BE WORN, WASHED, ALTERED OR USED, AND MUST BE IN THE SAME CONDITION AS THEY WERE RECEIVED. WE RECOMMEND YOU MAKE USE OF OUR CRAFT MAILER BOX FOR YOUR EXCHANGES.

MERCHANDISE THAT APPEARS TO BE WORN AND/OR WASHED AND NOT IN ITS ORIGINAL/SELLABLE CONDITION MAY RESULT IN A DELAYED EXCHANGE, OR MAY NOT QUALIFY FOR EXCHANGE. IN THESE CASES, THE ITEM(S) WILL BE RETURNED TO YOU

PLEASE E-MAIL US AT HELLO@EJONALABEL.COM IF YOU WISH TO INITIATE EXCHANGE. WE WILL SEND YOU A RETURN SHIPPING LABEL AND EXCHANGE AUTHORIZATION FORM AT NO COST.  ONCE YOUR EXCHANGE IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR ITEM(S). IF THE ITEM(S) ARE DETERMINED TO BE IN GOOD CONDITION THEN YOUR EXCHANGE WILL BE PROCESSED. 

EXCHANGES WILL BE SHIPPED VIA STANDARD GROUND SHIPPING.

 

 

SHIPPING

PLEASE ALLOW 1-3 BUSINESS DAYS FROM DATE OR PURCHASE FOR ORDER(S) TO BE DISPATCHED. ONCE ORDER IS RECEIVED A CONFIRMATION EMAIL WILL BE SENT. WE WILL PROVIDE EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER IS DISPATCHED.

PLEASE ALLOW 7-10 BUSINESS DAYS FROM DATE OF SHIPMENT FOR ORDERS TO BE DELIVERED.

ALL ORIGINAL ORDERS ARE SHIPPED IN OUR CUSTOM GIFT BOXES, WHICH DO NOT HAVE TO BE RETURNED AND IS OUR GIFT TO YOU. WE ENCOURAGE YOU TO REUSE THESE FOR STORING LITTLE ITEMS OR RE-GIFTING TO FRIENDS.

SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON YOUR DELIVERY ADDRESS. EXPEDITED SHIPPING IS AVAILABLE FOR AN ADDITIONAL FEE.  PLEASE NOTE THAT EXPEDITED SHIPPING APPLIES ONLY TO THE TRANSIT TIME.  TIME REQUIRED TO PREPARE YOUR ORDER FOR SHIPMENT CANNOT BE EXPEDITED. ALL ITEMS ARE SHIPPED VIA USPS OR UPS AT THIS TIME.

IN THE EVENT THAT AN ITEM IS BACKORDERED WE WILL E-MAIL YOU WITH AN ANTICIPATED DELIVERY DATE.

PLEASE ENSURE THAT YOUR SHIPPING INFORMATION IS CORRECT DURING CHECKOUT AND CONTAINS A VALID EMAIL ADDRESS IN CASE WE NEED TO CONTACT YOU. UNDELIVERABLE PACKAGES WILL BE CONSIDERED A RETURN AND A REFUND WILL BE ISSUED (EXCLUDING SHIPPING & HANDLING CHARGES). IF YOU DETERMINE AN ERROR HAS BEEN MADE AFTER THE ORDER HAS BEEN PLACED, PLEASE CONTACT US AS SOON AS POSSIBLE, SO WE CAN ATTEMPT TO RECTIFY BEFORE ORDER IS DISPATCHED.

WE HOPE TO MAKE INTERNATIONAL SHIPPING IN ALL COUNTRIES. PLEASE EMAIL US AT SHIPPING@EJONALABEL.COM TO BE NOTIFIED WHEN WE SHIP TO YOUR COUNTRY.